“You clearly have an excellent recruitment approach as you are consistenly employing individuals with a real vocation for what they do”
Dear Nathan and Rebekah,
Im emailing you following my dad’s passing on Sunday 11 May. In the face of 9 weeks of often very adverse times, my family was supported superbly by your staff.
The professionalism of all staff who came to care for my dad was outstanding. You clearly have an excellent recruitment approach as you are consistently employing individuals with a real vocation for what they do. A key aspect of this, are the communication skills of your carers. They interacted with (patient) in quite wonderful ways to maximise positivity and to engage with him, personally, as their patient.
He established trust with your staff very quickly. In their approach to his care, they ensured his dignity, made him laugh and contributed hugely, all round, to the (pretty much) pain-free nature of the illness he underwent.
I would stress that all the staff deserve our praise and our gratitude. I would like to thank Kim and Mandy, especially, for the way they worked to support not only my dad but also my mum with kind words, humour and absolute attention to detail in everything they did for (patient).
Thank you all!