Who we are
Our website address is: http://NRCare.co.uk
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Live Chat Data
WP Live Chat Support collects consent-based personally identifiable data, specifically visitor name and email address, when they start a live chat with one of our agents. This data is used solely for support purposes; to advise customers on suited licenses, to answer presale queries and to assist with account-related issues.
This data is stored as chat history for a period of 30 days*, unless a request for erasure is received prior to expiration. Any statistical information based on site visitor activity is anonymized.
All data collected is stored on the website’s database system that is using the plugin. For example, if you are using the live chat service on examplesite.com, all data will be stored within examplesite.com’s database. WP Live Chat Support does not store any chat data or messages on any third party database or system.
The following information may be collected:
- Email Address
- Operating System
- Page URL on which a chat was initiated
- Visitor Types
- Agent Ratings
- Any other personal information you may provide in your messages to us
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We do not use any contact forms on this site.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
- wplc_name (the name entered in the name input field)
- wplc_email (the email entered in the email input field)
- wplc_cid (Cookie that stores the chat ID)
- wplc_hide (Cookie that hides the chat)
- wplc_minimize (Cookie that minimizes the chat)
- wplc_chat_status (Cookie that keeps track of current status of the chat, used to determine if the chat has been initiated or if the user is simply browsing the site)
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We use basic Google Analytics on this site to monitor visitor numbers for SEO purposes. This data is not used for marketing purposes.
If you would prefer to opt out of Google Analytic on this site you can install an opt-out browser add on here.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any questions regarding a privacy specific enquiry please contact firstname.lastname@example.org
How we protect your data
Every effort is taken to ensure any data held on this site is as secure as possible, the website core files are updated regularly and is monitored for any possible breach.
What data breach procedures we have in place
No identifiable personal data is held on the site, the site will be taken offline until any breaches have been identified and removed.
What third parties we receive data from
What automated decision making and/or profiling we do with user data
The site does not carry out any automated decision making functions.
Industry regulatory disclosure requirements