We have a lot of experience in elderly care; most of our service users are older people. When company directors Rebekah and Nathan founded NR Care, it was around the ethos of providing the kind of care they would want their parents to have. They were onto an important point – in October 2014, the Care Quality Commission developed the ‘mum test’, meaning that health inspectors consider if they would be happy for their parents to use a care service before giving it a rating. Providing this kind of elderly care is something we do every day, and have done since the beginning.

At NR Care, we understand that living with dementia can have a profound impact on a person and the people who care about them. We believe that high quality dementia care should look at the whole person, not just the dementia.

Every new staff member receives a full induction when they join NR Care, even if they are already an experienced care worker, and dementia awareness is an integral part of this training. As well as ensuring everyone in our organisation has a basic understanding of dementia care, we are supporting two of our staff to receive specialist dementia care training with the Norfolk and Suffolk Dementia Alliance.

When someone is approaching the end of their life, they may not want to move into a hospice or care home. Supporting people to remain at home during the final months and weeks of their life is something we are passionate about. We take some referrals for end of life care from the Priscilla Bacon Centre for Specialist Palliative Care Services, who we have a longstanding relationship with.

Providing end of life care that reflects individuality, choice and dignity is one of the most important things we do. We take a holistic approach to end of life care, taking into account a person’s physical, spiritual and emotional needs, supporting their loved ones and signposting to relevant local services that can provide additional support.