Domiciliary Care in Norwich and Norfolk

Our Services

NR Care provides reliable domiciliary care in Norwich and across Norfolk for adults with basic and more complex needs. We aim to give choice and independence to our service users. Being an independent company means our priority is always maintaining a high standard of person-centred care.

We understand that there is no ‘one size fits all’. Our domiciliary care is tailored to the needs of the individual; whether that means giving you a little help with everyday jobs like cooking and cleaning, or helping you wash and dress. Our services can either be self-funded or paid for by Norfolk County Council.

Our Service Users

We provide domiciliary care for all kinds of adults who need additional support on a day to day basis. Our service users aren’t just older people, or older people using supported living services. They’re people:

  • Experiencing dementia
  • With disabilities
  • With mental health problems
  • Recovering from stroke
  • With long-term health conditions
  • Who have recently been discharged from hospital
  • Who need end of life care

Whatever support needs you have, our team will work with you, enabling you to live independently in the comfort of your own home.

Your Domiciliary Care Plan

We’ll get to know you before creating a domiciliary care plan together. After you get in touch with us, a member of our team will arrange to visit you for an informal chat about what you need and want from your domiciliary care. We will then carry out a full assessment.

Our Care Plan document, which we specifically developed in house in May 2015, is a detailed form with all the information we’ll need. As well as important medical information, we’ll ask about you and the things that are important to you. We don’t believe domiciliary care should just be about meeting your practical needs.

We’ll work with you to draw up a bespoke domiciliary care plan, giving you as much control as possible over the choices you can make. Whether you need short term help after a hospital stay or something more permanent, our team can make day-to-day living easier and help you to work towards your goals. As well as working with you in your home, we can also create a specialist plan for a one-off requirement; this could be anything from a day trip to a holiday that you need some support to go on.

Our Domiciliary Care Services

We provide domiciliary care in Norwich and across the county to support adults in different aspects of their lives. We won’t fit you in to a pre-made framework – we’ll make a unique domiciliary care plan for you. The services we provide include:

  • Companionship services:
    conversation, arranging and escorting to appointments
  • Home help services:
    cleaning and light housekeeping, meal preparation, help with shopping
  • Personal care services:
    washing, dressing, continence management, assistance with medicines
  • Reablement services:
    helping service users to develop confidence to perform daily activities

Get in Touch

If you or someone in your life could benefit from our care services, get in touch with us. Call us on 01603 407976 or email and we will send you a free brochure explaining our services in full detail.

Elderly Care

We have a lot of experience in elderly care; most of our service users are older people. When company directors Rebekah and Nathan founded NR Care, it was around the ethos of providing the kind of care they would want their parents to have. They were onto an important point – in October 2014, the Care Quality Commission developed the ‘mum test’, meaning that health inspectors consider if they would be happy for their parents to use a care service before giving it a rating. Providing this kind of elderly care is something we do every day, and have done since the beginning.

Dementia Care

At NR Care, we understand that living with dementia can have a profound impact on a person and the people who care about them. We believe that high quality dementia care should look at the whole person, not just the dementia.

Every new staff member receives a full induction when they join NR Care, even if they are already an experienced care worker, and dementia awareness is an integral part of this training. As well as ensuring everyone in our organisation has a basic understanding of dementia care, we are supporting two of our staff to receive specialist dementia care training with the Norfolk and Suffolk Dementia Alliance. As Dementia Care Coaches, Rob and Charlotte will act as coaches, mentors and role models, supporting our team to deliver contemporary, compassionate, person-centred care that enhances the experience of people living with dementia.

End of Life Care

When someone is approaching the end of their life, they may not want to move into a hospice or care home. Supporting people to remain at home during the final months and weeks of their life is something we are passionate about. We take some referrals for end of life care from the Priscilla Bacon Centre for Specialist Palliative Care Services, who we have a longstanding relationship with.

Providing end of life care that reflects individuality, choice and dignity is one of the most important things we do. We take a holistic approach to end of life care, taking into account a person’s physical, spiritual and emotional needs, supporting their loved ones and signposting to relevant local services that can provide additional support.

Accreditations & Partnerships
NR Care
  • 18a Bidwell Road
  • Rackheath
  • Norwich
  • NR13 6PT
  • 01603 407976
  • Care Quality Commission
  • Reg No. 1-481395288
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