A New, Fresh and
NR Care is a new and innovative domiciliary care provider for the residents of Norfolk. In addition to providing reliable care that is responsive to the needs of our service users, we are a dynamic, award-winning business and a good employer.
NR Care was founded in December 2012 by Rebekah Bedingfield and Nathan Slater. Both company Directors have worked at ground level in Health and Social Care, and wanted to use their vast experience to bring a high quality level of care to Norfolk. In the space of just three years, NR Care went from a startup in a spare room to a multi award-winning business with over 50 staff and a turnover of £1 million.
Nathan believes our success is due to our beliefs. He says,
“I feel we have grown quickly because Rebekah and I have maintained the ethos that we want people to be looked after the way we would want our own parents to be looked after.”
Rebekah Bedingfield has approximately ten years’ experience as a manager in the Domiciliary Care sector. Before founding NR Care, she set up Clark James Healthcare, and worked for Pulse Community Healthcare, Careforce and Care UK. Rebekah has completed her Level 5 Diploma in Leadership and Management with the Chartered Management Institute, and has completed IOSH Training.
Nathan Slater has a background in engineering, and worked as a welder before finding his vocation for care work in 2008. After working as a Personal Assistant, he went into the residential care sector for several years before transferring to community care services, where he met Rebekah. Their shared beliefs about how home care should be delivered led them to set up NR Care at the end of 2012.
NR Care is registered with the Care Quality Commission, a National body that regulates the conduct of Health and Care services in England. We ensure that at all times we comply with the CQC’s requirements of The Essential Standards of Quality and Safety. When the CQC conduct routine checks, they use their Key Lines of Enquiry (KLOEs) to ask five questions: is the service safe, effective, caring, responsive and well-led? We use these KLOEs as guidelines for everything we do at NR Care.
As well as being fully CQC compliant, we have the required Level Five in Social Care Leadership and Management necessary to offer private care services.
We are accredited with Norfolk Medicine Support Services (NMSS), and follow their guidance and procedures, including following the Equality Act 2010. We register all of our service users with the NMSS where necessary, meaning that we can collect and give assistance with medicines with our service user’s consent. Our service users may withdraw consent at any time.
Despite being a new business, we’ve already picked up a number of prestigious awards. In 2013, NR Care was a Regional winner at the Ready for Business Awards. As a new business, we were thrilled to be chosen as Best Growth Potential Start-Up in the East for our enterprise and innovation.
We have also been recognised as a Future50 member in 2013 and again in 2016. We were chosen as one of 50 local small to medium sized businesses because we have ambition, drive, and will make an impact on the Norfolk economy – and we couldn’t be prouder.
Our Collaborative Work
At NR Care, we believe that collaborating with other organisations is a vital step towards providing high quality care. We work with a number of other care providers, with the aim of improving the quality of care throughout Norfolk.
Safeguarding our service users from abuse, and acting quickly when abuse is suspected, is a vital part of our work. Like every adult care agency in Norfolk, we work with the Norfolk Safeguarding Adults Board (NSAB), following their policy, procedures and legislative guidance.
All of our staff are DBS checked. Even though we only provide care services for adults, we also check our staff against the Children’s Barred List – the list of individuals considered unsuitable for working with children under the Safeguarding Vulnerable Groups Act (SVGA) 2006.
We are currently collaborating with the Norfolk and Suffolk Dementia Alliance (NSDA), who are giving two members of our staff specialist dementia care training to become Dementia Care Coaches and enhance the experience of our service users experiencing dementia.
The Carers Agency Partnership (CAP) is commissioned by the Norfolk County Council and the Norfolk Clinical Commissioning Groups, and provides services for cares via seven local carers’ organisations, including local branches of Age UK and MIND. We work with the CAP to provide short-term respite care for local people who look after someone who is ill, disabled, has a mental health problem or suffers from substance misuse.
As well as private service users, we work with Norfolk County Council, providing care for people whose care they fund.
We have a longstanding relationship with the Priscilla Bacon Centre for Specialist Palliative Care Services, who we take some referrals for end of life care from.
We also work with Marie Curie, who provide care and support for people living with a terminal illness and their families, taking some of their night shifts.